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| Q. |
How do
I make my room reservation ? |
| A. |
To make
reservations, please use our Secured Online
Reservation Form available on this website.
Please ensure that you furnished all the
required information as specified on the
Reservation Form. |
| Q. |
When I
submit my reservation form, where does my
request go? |
| A. |
It will
go to our Reservation Department. |
| Q. |
How
long will it take the Hotel to respond to
my reservation request? |
| A. |
Within 24
hours and not later than 36 hours. If you
do not receive your respond with 36 hours,
please e-mail back to us at maxcarry@tm.net.my |
| Q. |
I don't
have 24 hours to wait for confirmation. What
can I do? |
| A. |
|
| Q. |
What
happen if after 36 hours we do not receive
any respond from you? |
| A. |
As you are
aware this booking is via online and there
are many possible factor that your reservation
does not reached us may be due to server’s
error or due to some other technical problem.
Please e-mail back to us at
maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How do
I know my reservation is confirmed? |
| A. |
When you
received our acknowledgement via the e-mail
or fax within 24 hours and not later than
36 hours. Reservations are deemed secured
if guaranteed with credit card or a prepaid
Cash Deposit into the hotel's Bank Account. |
| Q. |
After filling
up and submission of my Reservation Form how
do I know if my reservation is confirmed? |
| A. |
Within 24
hours and not later than 36 hours, you will
be contacted by e- mail informing you on the
status of your reservation. |
| Q. |
How do
you respond back to us on our confirmation
? |
| A. |
We shall
be responding back to you via e-mail. We do
not call or we do not fax to you unless requested
to do so. Please ensure that you furnish to
us an accurate e-mail address/es. |
| Q. |
We seem
to unable to locate your telephone number
on this website ? |
| A. |
This website
and the rates displayed on this website
are specially formulated for Internet Booking
Only. Guest that calls in at the hotel shall
not be entitled to our Internet Promotional
Rates. This is the reason why we do not
furnish Telephone contact. |
| Q. |
What happens
if I encounter problem with my reservation
upon checking-in? |
| A. |
It is advisable
for you to quote your confirmation number
if you were given one but if you were not,
it would be advisable for you to print out
the confirmation letter and bring along. |
| Q. |
What do
I need upon checking-in ? |
| A. |
If you are
given a confirmation number please quote it
during checking- in and if you do not it would
be advisable for you to print out the confirmation
letter and bring along. |
| Q. |
How far
ahead should I make the reservations? |
| A. |
At least
72 hours before arrival date. |
| Q. |
Is it advantages
for us to book early ? |
A. |
Yes it would
as most of the time we are always fully
booked. In order not to get disappointed
please make your booking as early as possible. |
| Q. |
During
the reservation I gave my credit card details
but upon checking in I decide to pay cash.
Is this possible ? |
| A. |
Yes this
is possible. We do not collect payment online.
We do not deduct from your credit until
you arrive at the hotel/resort, the credit
card details is merely to guarantee your
reservation only. You may pay cash upon
check in instead. |
| Q. |
What are
the means for us to guarantee our booking
? |
| A. |
To guarantee
your booking we would request for your credit
card details. For those without credit card
details we would instruct then to make a
cash deposit into the house’s bank account.
Please indicate in the Reservation Form
that you wish to pay by Cash. |
| Q. |
Which would
you prefer us to use to guarantee our reservation,
by Credit Card or Cash Deposit ? |
| A. |
Depending
where you are from, if you are from Overseas
we would prefer Credit Card due to the troublesome
procedures of having to go to the nearest
compatible banks to make the cash deposit.
To make your reservation and confirmation
process easier and faster we would prefer
Credit Card. |
| Q. |
If we do
not have a Credit Card can we make our reservations
via your Online Reservation Form and what
are the procedures ? |
| A. |
Yes you
can make your reservations via our Online
Reservation Form. The procedures would be
as follows. You are to fill up our Online
Reservation Form and please indicate to
us that you are paying by Cash. We shall
give you further instruction on how to make
your Cash Deposit into our hotel/resort
Bank Account during the confirmation stages. |
| Q. |
Do you
collect payment during the Reservation stages
? |
| A. |
No we do
not collect payment during the reservations
stages. During reservation stage we need
your credit card details for the main reason
to guarantee your reservation. |
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| CANCELLATION
POLICY |
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| Q. |
How do
I change or cancel my reservations ? |
| A. |
Through
the telephone, facsimile or e-mail. Please
specify your Confirmation Number, Name,
Hotel/Resort, Check In Date and Check Out
Date. We would prefer by e-mail as it is
faster to do so. |
| Q. |
What is
you hotel/resort's Cancellation Policy and
what are the penalty if we defaulted ? |
| A. |
Our Cancellation
Policy and Penalty Charges if any, are contained
within this website either on the Accommodation
or Room & Rates or Promotional Packages
Page. Please look for these information
within this site. |
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| PAYMENTS
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| Q. |
What
credit card types are accepted for guarantee/deposit
or payment at your hotel/resort ? |
| A. |
Any major
credit card is acceptable here. |
| Q. |
Do
your hotel/resort accept Visa Electron Card
? |
| A. |
No we do
not accept Visa Electron Card. |
| Q. |
When
do I have to include my credit card number?
|
| A. |
When you
fill up our Secured Online Reservation Form
to guarantee your reservations. |
| Q. |
Is
it safe to use my credit card? |
| A. |
Yes, Our
Secured Online Reservation Forms are encrypted.
|
| Q. |
Why do
you need my credit card number and expiry
date? |
| A. |
To guarantee
the reservation during peak period or late
arrival. |
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| ROOMS
& RATES |
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| Q. |
Based
on the rates offered on your website, is it
possible for us to ask for special discount
? |
| A. |
Rates portray
on this website are our Internet Promotional
Rates. It is the discounted rates meant
for Internet booking only. Only bookings
made via this website are entitled to these
Internet Rates. |
| Q. |
What
about special discounts? |
| A. |
No discount
will be given based on these Internet Promotional
Rates. Please look for our Promotional Packages
if any. It would be cheaper. |
| Q. |
We
are Airlines Staffs, are we entitled to Airlines
Rates? |
| A. |
We do not
have rates for Airlines staffs, please make
booking through your respective airlines
for rates accorded to the respective airlines
if any. Our rates are Promotional Internet
rates. |
| Q. |
We
are Malaysian Government Staff, are we entitled
to special rates ? |
| A. |
No. Our
rates are special Internet Promotional rates.
Please check with the respective department
if there are any special rates accorded
to Malaysian Government staffs. |
| Q. |
We
are Government Employees of a Foreign Government,
are we
entitled for a special rates ? |
| A. |
No. We do
not have any special rates for Government
Employees from a foreign government. |
| Q. |
What
are the check-in & checkout times for
a room? |
| A. |
Check-in
time is 2.00 p.m and check out time is at
12.00 p.m. |
| Q. |
What
is the earliest time I can check-in into the
hotel room ? We will be arriving at the hotel/resort
early in the morning? |
| A. |
Our normal
Check-In time is 2.00pm. Our earliest Check-In
time is 12.00 noon. Early check-in are subject
to availability of rooms. |
| Q. |
Do
you have Baby Cot ? |
| A. |
Yes we have
baby cot and we provide baby cot free of charge.
Please enquire at the reception upon check-in. |
| Q. |
We
will be arriving at 5.00 am in the morning,
if we check-in at this time, do you consider
this as 1 night? |
| A. |
Yes. Our
new day starts at 6.00 am. |
| Q. |
Our
flight home is at 12.00 am, we would like
to check out late at 8.00pm, What is your
rate for late check out? |
| A. |
The normal
room rates available on the website applies. |
| Q. |
We
will be arriving at the Hotel at roughly
around 3.00am, so can we check in at that
time? |
| A. |
Yes, but
you shall be charged in accordance to the
rates shown on this website. Please indicate
in your reservation form your arrival time. |
| Q. |
We
are aware that your check out time is 12.00
noon but due to our late flight, we wish
to stay on until 3.00pm. Is this chargeable
? |
| A. |
Late check
out until 3.00 pm are usually not chargeable
but is always subject to availability of
rooms. Please indicate in your reservation
form as we may be able to accommodate your
request free-of-charge if room are available. |
| Q. |
We
are aware that your check in time is at
2.00 pm, but we would like to check in at
10.00 am, is this chargeable ? |
A. |
Early Check
in are usually not chargeable but is always
subject to availability of rooms. Please
indicate in your reservation form as we
may be able to accommodate your request
free-of-charge if room are available. |
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| LOCATION |
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| Q. |
What
are the directions to the Hotels? |
| A. |
Our location
map is available on our location
webpage within this site. |
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| TRANSPORTATION
|
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| Q. |
Is
there a hotel shuttle service to/from the
airport? |
| A. |
Yes we do
have our Airport Transfer Vehicle but it
is chargeable. Please indicate in the reservation
form that you require the Airport transfers.
We shall give you the quotation for Airport
Transfer during the confirmation of your
bookings. |
| Q. |
Which
is cheaper, your Airport Transfer or the Public
Transport ? |
| A. |
The public
transport is obviously cheaper. |
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| HOTEL
FACILITIES |
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| Q. |
What
are the facilities offered at your hotel ? |
| A. |
The complete
description of the hotel/resort is available
within this website. If you are unable to
locate, please e-mail to us at maxcarry@tm.net.my
|
| Q. |
What
are the facilities available in the rooms? |
| A. |
The complete
description of the hotel/resort is available
within this website. If you are unable to
locate, please e-mail to us at maxcarry@tm.net.my
|
| Q. |
Do
we need adaptors or transformers for our electrical
devices? |
| A. |
If you are
from Asians countries, adaptors or transformer
are not needed but advisable to carry with
you as some electrical voltage may differ.
In Malaysia, the electricity runs on 240
volts with 50-cycle system. |
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| MALAYSIAN
LAW |
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| Q. |
Is
there a speed limit on the Malaysian roads
and are seat belts required? |
| A. |
Speed limits
vary on each road. The normal speed limit
on the highway is 110 km/hr. Speed limit
signboards are available for reference.
Please do not exceed the speed limit. Seat
belts are required for the driver and the
front seat passengers. |
| Q. |
Do
we need a Malaysian Driving Permit to drive
in Malaysia. |
| A. |
If you carry
a valid International Driving License, you
may not require a Malaysian driving license.
However, please check with the Malaysian
Road and Transport Department for further
clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will
we be driving on the same side of the road
as in U.S.A ? |
| A. |
No. In Malaysia
we drive on the left side of the road. |
| Q. |
How
much can I take currency back to the US tax-free? |
| A. |
Under the
Travelers Declaration regulation, permitted
currency limits are as follows : A resident
and a non-resident is permitted to carry
into and out of Malaysia, RM notes not exceeding
RM1,000 per person. There is no limit on
the amount of foreign currency notes or
traveler’s cheques carried into Malaysia
by resident and a non-resident. A resident
is permitted to carry out of Malaysia, foreign
currency notes including traveller's cheques,
not exceeding RM10,000 equivalent per person.
A non-resident is permitted to carry out
of Malaysia, foreign currency notes including
traveller's cheques, not exceeding the amount
brought in. |
| Q. |
What
is the legal drinking age? |
| A. |
18 years
old. |
| Q. |
Are
there any restriction of drinking alcohol
in Malaysia. |
| A. |
Throughout
Malaysia consumption alcohol is allowed
except muslims are not allowed to drink
in public in the state of Kelantan and Terengganu.
Most of the hotels/resorts in Kelantan and
Terengganu do not serve alcohol. Please
check with the front counter for more info
on this matter. |
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| TRAVEL DOCUMENT |
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| Q. |
Do
I need a Visa? |
| A. |
Depending
upon which country you are from. Please
check with our local representative, embassy,
consulate located in your respective country.
The following webpage may be able to provide
to you some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
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| MISCELLANEOUS |
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| Q. |
Does anyone
in Kuala Lumpur speak English or any other
language? |
| A. |
English
is the common language used here.Our national
language is Bahasa Malaysia. Malaysians
commonly speak Bahasa Malaysia, English,
Mandarin, Tamil, Cantonese, and Punjabi. |
| Q. |
Do
we need to change money before or upon arrival?
|
| A. |
For your
convenience, it always advisable to change
to local currencies as all transaction in
Malaysia will be in Ringgit Malaysia (RM).
However, there are moneychangers and banks
nearby to do these transactions. |
| Q. |
Where
can I exchange currency? |
| A. |
At the moneychanger
or banks. |
| Q. |
Are
clothing and shoe sizes the same in Malaysia
as in the US? |
| A. |
No. |
| Q. |
Are all
museums closed on Sundays and Mondays? |
| A. |
No. |
| Q. |
Do women
have to wear hair coverings in Malaysia? |
| A. |
No. Only
in places of worships. |
| Q. |
What
is the standard tipping practice in Malaysia? |
| A. |
There is
no tipping practice in Malaysia. Tipping is
at your own discretion. |
| Q. |
What's
the weather like there in Malaysia ? |
| A. |
Malaysia
has an equatorial climate with uniform temperatures
throughout the year. If you are coming to
the East Coast of Malaysia, especially to
Kelantan and Terengganu, most of the hotel
and resort along the east coast here are
closed from November to January due to the
monsoon season. Please check with us on
this information. |
| Q. |
Where
can I get information about traveling around
Malaysia ? |
| A. |
Please refer
to the following website for more details
on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where
can I find details on Museums in Malaysia
? |
| A. |
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| Q. |
Where
can I find literatures on some of the outstanding
buildings and infrastructures in Malaysia
? |
| A. |
Please refer
to the following website for outstanding buildings
and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where
can I find details on Fine Dinning, Bistros,
Cafes , Delis, Restaurant, and Hawkers Centres
in Malaysia ? |
A. |
|
| Q. |
Where
can I find details on getting to Malaysia,
getting around Malaysia and getting around
Kuala Lumpur ? |
| A. |
|
| Q. |
We
wish to know more about public transport to
your hotel, where do we find the said information
? |
| A. |
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| Q. |
Where
can I find the location map of all the major
island resorts in Malaysia? |
| A. |
Please refer
to the following website for details on location
map of all the major island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where
can I find the list of Calendar of events
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